Bilingual Information & Referral Specialist

Make a difference as a Bilingual Information & Referral Specialist with Ontario Health atHome in Cornwall, Labelle, or Pembroke. Deliver exceptional support to patients in a fast-paced, bilingual environment.

Reporting to the Manager of Patient Services, you will assist callers by providing accurate health and community information. With a focus on patient-centered care, your role promotes access and usage of resources like Champlainhealthline.ca. Your keen attention to detail and organizational skills will shine in our collaborative team, allowing you to help clients make informed decisions.

Key Responsibilities:
• Respond professionally to incoming calls in both English and French
• Provide accurate information and referrals to callers
• Promote electronic navigation tools for service access
• Track call information per monitoring requirements
• Ensure caller confidentiality and privacy

Requirements:
• High sc...