Bilingual Member Services Associate - TRAF

Bilingual Member Services Associate - TRAF

Located in downtown Winnipeg at The Forks, TRAF (Teachers’ Retirement Allowances Fund) is seeking a professional, organized and service-oriented Bilingual Member Services Associate (MSA). This position provides comprehensive member-facing and internal administrative support to the organization and members, helping to maintain smooth daily operations and enhance overall effectiveness. The MSA delivers technical front-line support to TRAF members, in both French and English, who are accessing their Online Services application, ensuring efficient issue resolution and consistently upholding a high standard of service.

As the Bilingual Member Services Associate, you will:

• Provide front-line support to members in French and English by phone, email and in-person, assisting with general member queries, account access and navigation of the Online Services application.
• C...