Bilingual Pre-Delinquency Call Center Specialist (inbound / outbound calls)

Application Deadline:

06/12/2026

Address:

VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Family Group:

Customer Shared Services

This is for a night shift 1pm to 9pm

We are seeking high-performing level 5 employees to join our expanding Pre-Delinquency call center team (inbound / outbound calls). This is a cross-Canada remote role.

Agents will lead complex conversations with customers to understand their complete financial situation and deploy tailored debt repayment offers. This includes educating customers who may not fully understand their financial situation. Agents will be expected to make sound credit decisions for BMO and select the appropriate treatment plan to improve customer financial health (e.g., balance pay-down, FICO score increases).

Employees must have a solid understanding of credit products (e.g., credit cards, PLOC, PLP), and the ability to interpret customer data (e.g., credit bureau rep...