Full-time

Bilingual Quality Assurance Supervisor – Contact Center (Spanish/English) Mexico City, Mexico City

Posted by Percepta • June 13, 2026

📍 Mexico City, Federal District, Mexico

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Description

At Percepta, we offer first-class service in every market we serve.
This role leads Quality Assurance initiatives within a contact center / customer service operations environment, ensuring quality excellence across customer interactions.
About the Role
As a Bilingual Quality Assurance Supervisor, you will lead and oversee all Quality Assurance initiatives across multiple contact center locations, including Mexico and Brazil.
You will play a critical role in driving quality excellence by aligning operations with global quality standards, improving performance, and enhancing the overall customer experience.
What You’ll Do: Lead and manage the QA function across multiple programs and locations, ensuring consistent application of quality standards
Supervise onsite and remote QA activities to maintain alignment with global strategy and client expectations
Monitor performance data, identify trends, and drive conti...
            

Job Details

Location Mexico City, Federal District
Job Type Full-time
Category Business Operations Specialists
Posted June 13, 2026
Deadline July 23, 2026

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