Bilingual Senior Customer Care Associate

Elevate customer experiences at Hyundai Capital Canada as a Bilingual Senior Customer Care Associate. Provide top-notch service via calls and emails while training new team members in this pivotal role.
As a Bilingual Senior Customer Care Associate, you will ensure exceptional service for Hyundai, Kia, and Genesis brands. In this role, you're expected to manage customer inquiries, handle escalations, and maintain high service standards. Your expertise is vital in training new hires and meeting department SLAs while fostering positive customer relationships.
Key Responsibilities:
• Answer calls and emails regarding lease and loan accounts
• Identify and resolve customer questions and complaints promptly
• Maintain professionalism and rapport with all customers
• Exceed key performance indicators to enhance service delivery
• Facilitate training and coaching for new customer care associates
Requirements:
• Minimum 3 years in customer-facing or call-center roles...