Bilingual Service Desk Analyst

Job Title: Service Desk Analyst Bilingual (English and French) – Infrastructure Services

Location: MONTREAL, QC (Hybrid)

**Native in French

Pay: CAD 40-50/Hr.

Job Description:

Role 1 : EUC Technical Support Analyst

Must-Have

• Knowledge on End User Computing Devices (Laptop Desktop VDI)
• Ability to provide technical support over the phone
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Assist with support of network connectivity| PCs| and VPN connectivity
• Experience on Remote Desktop Client Softwares
• Ability to resolve and or provide work around
• Anticipate customer needs and proactively identifies solutions
• Enthusiastic Maintain high customer end user satisfaction
• Strong in Com...