BILINGUAL SERVICE DESK SPECIALIST

Posting 26-34

Bilingual Service Desk Specialist

Information Technology Unit, Digital Technology Services Department

Permanent Position, Category 11, Hiring Range $74,005- $82,070

Existing vacancy – One position

The Bilingual Service Desk Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user service requests. Problem resolution may involve the use of diagnostic and service desk request tracking tools, as well as require that the individual give remote and in-person, hands‑on help at the desktop level.

Responsibilities

• Deliver Level 1 and Level 2 service desk support, resolving common hardware, software, access, account, and connectivity issues in a timely, professional manner.
• Triage, prioritize, troubleshoot, and resolve incidents and service requests, escalating complex is...