Bilingual Specialist, Integrated Products

Bilingual Specialist, Integrated Products - Virtual

Reporting to the Manager, Field Service, you will be responsible for resolving technical issues related to the direct sales division's product line. In this role, you will work closely with the Field Service Manager to provide technical support and guidance to a team of service technicians, with the goal of ensuring a positive resolution to all customer concerns.

Key Responsibilities

• Provide second-level support to service technicians
• Resolve problems/issues encountered on machines at customer sites
• Distribute technical information and service updates to service technicians
• Review problem alert reports and help determine appropriate action to take
• Perform inspections for service contracts, relocations, and damage
• Prepare follow-up reports on technicians and machines and submit them to the field service manager
• Provide field training to service te...