Billing Operations Specialist

Summary

The Billing Manager position will lead the billing team for a segment of the Bell Business Markets customer base, focusing on process improvement, cost reduction, and employee and customer satisfaction.

Key Responsibilities

• Lead or assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance, and discipline to achieve departmental goals.
• Support the team with conflict resolution related to billing requests and assure timely resolution.
• Establish and monitor key metric targets and help the team exceed monthly billing goals.
• Build business relationships with internal customers to minimize billing errors and mitigate risk while supporting sales growth.
• Partner with Sales and extended account teams to coordinate actions for customers according to corporate strategy.
• Analyze large and complex data sets to support billing decisions.
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