Description
Job Description :Role Responsibilities:Greeting and engaging with customers on banking hall floor – enquiring as to their needs Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required Handling basic queries and complaints – directing to senior staff as required Engaging with customers using iPads, updating customer information and sales needs Identifying sales opportunities, handing over to suitable staff as required Handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day Essential Skills and Experience:Customer Service experience, high standard of service and demonstrated awareness of the importance of same Resilient and hard-working – busy work environment Good communication and interpersonal...
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