Business Analyst for Operational Controls

Elevate operational processes as a Business Analyst with Manulife's AdminAdvantage team. Focus on risk management and control automation to enhance service delivery.

This pivotal role involves supporting operational controls within the Group Benefits Operations. You'll assess control effectiveness, document procedures, and ensure timely reporting while collaborating with technology teams. Your analytical skills will help identify trends, improving the end-to-end operational experience for clients and members.

Key Responsibilities: • Document operational controls to mitigate risks • Assess control effectiveness and identify gaps • Analyze exceptions for trends and improvement opportunities • Monitor automation tools and ensure functionality • Perform data validation and reconciliations

Requirements: • Experience in operational controls and risk management • Strong analytical skills in data validation • Proficiency in Excel, SQL, or similar tools • Excellent co...