Business Risk & Controls Management

Job Description

The Risk & Controls Analyst is an individual contributor role responsible for supporting second-line-of-defense risk governance by providing independent oversight, effective challenge, and credible assurance over operational risk management and control performance across Client Care and related operational processes. The role partners with business stakeholders to identify emerging risks, assess control design and operating effectiveness, and drive timely remediation of control gaps and issues. The analyst analyzes trends, investigates drivers of control failures, and influences operational change by translating risk signals into clear, actionable insights. The analyst collaborates with Operations and risk partners to support Risk and Control Self‑Assessment (RCSA) activities by validating risk/control narratives, challenging inherent and residual risk assessments, and ensuring control documentation and evidence align with governance standards; the role ...