Description
**Responsibilities**:- Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
- Establishes quarterly audit process of attributes to ensure proper calculation and control.
- Works closely with business partners on findings and makes recommendations on improving practices.
- Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
- Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
- Conducts internal testing of dispute processes to ensure control.
- Monitors exceptions to dispute policy and identifies drivers of exceptions.
- Leverages data to examine impacts to Customer Experience and Regulatory breaks.
- Has th...
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