Business Systems Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

**What You'll Do**

**Incident, Request Management and Technical Problem-Solving**

+ Provide Level 2 technical support forAMEXGBTTravelbooking applications,TravelCounselorServicing and Corporate applications

+ Manage incident, caseand request resolution throughtimelyacknowledgment, prioritization, communication,resolutionandappropriateescalation

+ Respond to critical incidents (P1/P2) within definedObjectiveand protocols

+ Participate in incident bridges and issue triage; delivertimelyservicedisruption communications

+ Globallymonitorticket queues to ensureObjectivecompliance and manage metrics

+ Conduct comprehensive problem-solving with minimali...