Bylaw Intake Administrator (Relief)

The City of Penticton is looking for a Relief Bylaw Intake Administrator, based in Penticton, B.C.

Reporting to the Bylaw Manager, the Bylaw Intake Administrator is the first point of contact for most bylaw complaints and is responsible for a range of administrative duties related to the daily operations of the Bylaw Services Department. The role requires outstanding customer service skills, proficiency at multi‑tasking, and clear communication to explain municipal bylaws.

Key Responsibilities

• Main duties involve gathering relevant information from a customer to prepare, enter a bylaw file and triage calls for service based on prioritization levels (e.g., safety risk, complainant history, homeowner history, referral to RCMP, EHS, fire).
• When applicable, provide an early compliance grace option to the bylaw violator. Assign files to an investigating Bylaw Enforcement Officer if non‑compliant after the grace option. Communicate the status o...