Call Center

Job Description Key Responsibilities

Lead Management and Qualification

• Contact prospective families via phone, email, and digital channels.
• Qualify leads using structured questions to assess interest level, fit, and readiness.
• Categorize and prioritize leads based on qualification criteria (qualified / non-qualified).
• Identify high-potential prospects and elevate them accordingly.

Follow-up and Conversion

• Ensure consistent and timely follow-up with all assigned leads.
• Schedule school tours, interviews, or appointments for the admissions team.
• Provide key information to prospects prior to their visit to increase conversion rates.
• Support the achievement of appointment-setting and conversion targets.

HubSpot (CRM) Management

• Accurately log, update, and track all leads in HubSpot.
• Maintain complete and up-to-date records of all interactions. <...