Call Center Supervisor Bi-Lingual

**Opening**:Supervisors are required to adhere to the following expectations.Each criterion plays a key role to the success of the project.The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program managers, and ensuring service levels and quality objectives are achieved.Failure to do so may result in coaching, counseling, disciplinary action, and/or termination, at the discretion of the program manager.Working Schedule: Monday-Friday, 8:00 AM - 6:00 PM CST**Responsibilities**:- **Performance**:Review team attendance regularly and set goals for those not aligned with the Contact Center Representative Attendance Policy.
- Ensure all project goals are met; goals may change as client expectations change.
- Review reports (efficiency, performance, call reports) to identify concerns; implement goals or Performance Improvement...