Call Centre Manager

Are you passionate about delivering exceptional customer service and leading high‑performing teams? Looking for a fast‑paced environment where you can make a direct impact on both guest experience and results? We’re looking for a Call Centre Manager to lead, coach, and motivate a team of Advisors to exceed KPIs and sales targets. In this role, you’ll oversee inbound guest interactions, deliver engaging training, monitor performance, and drive continuous improvement across systems, processes, and team development.

The Why

• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Discounts on food and $1 bowling
• Financial long‑service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What

• Answer inbound calls 50% of time and where necessary.
• Train, coach, and motivate a team of guest contact centre advisors, senior guest contac...