Call Centre Manager

Are you passionate about delivering exceptional customer service and leading high-performing teams? Looking for a fast-paced environment where you can make a direct impact on both guest experience and results? We’re looking for a Call Centre Manager to lead, coach, and motivate a team of Advisors to exceed KPIs and sales targets. In this role, you’ll oversee inbound guest interactions, deliver engaging training, monitor performance, and drive continuous improvement across systems, processes, and team development.

Benefits

• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

Responsibilities

• This role operates any day from Monday to Sunday between the hours of 12:30pm - 9:00pm MDT.
• Answer inbound calls 50% of time and whe...