Call Centre Representative-Customer Service Specialist

Overview

Job Title: Reservation & Guest Support Specialist

Job Location: Calgary

Compensation: Competitive wage

Employment Status: Seasonal

Reports to: Reservation & Guest Support Manager

Position Summary

Reporting to the Reservation & Guest Support Manager, the Reservation & Guest Support Specialist supports three RV rental brands: CanaDream (Canada), and the U.S. brands El Monte RV and Road Bear RV. The Guest Service Specialist helps Guests select the right RV for their trip, moving efficiently to a successful booking.

The role is responsible for reservations and on‑road Guest support for CanaDream, and reservations services only for the U.S. brands (El Monte RV and Road Bear RV).

Reservation & Guest Support Specialist are accountable for handling Guests’ inquiries, complaints, on‑road support, and processing transactions. Applicants must have the ability to multitask, be ...