Care Center Agent

Overview

To handle by phone customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly.

To correspond with Care Center Supervisors, Assistant Precertification Manager and Care Center/Precertification Department Managers accordingly.

To provide a high quality service by assisting and informing clients/medical providers about the authorization status/response.

key responsibilities/ what you do

Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries.

• Follow communication/update expectations with clients, utilizing AI-driven analytics to tailor interactions in accordance with Nextcare policies, schemes, or agreed time frames.

• Answer inbound calls within predetermined time scales an...