Case Administrator, Complaints and Practice Investigations

Full-time, contract (10 to 11 months)

Position Summary

Reporting to the conduct manager and in accordance with the College of Physicians and Surgeons of BC’s policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department.

Duties and responsibilities

Maintain complaint files

• act as a liaison between all parties involved in each complaint
• create, open, close and file complaint files
• send form letters to complainants and physicians
• complete complaint acknowledgment calls with complainants and subject licensees
• manage bring-forward system and send form letters accordingly
• review complaint materials for risks and escalate as necessary
• review complaint files for completeness, consistency, and accuracy and perform any r...