Description
Join CDW as a Managed Security Services Specialist, where you will provide essential second-level support in a dynamic 24/7 environment. This role emphasizes cybersecurity, system analysis, and client interaction.
At CDW, you’ll utilize your expertise in Network, Information, or Endpoint Security to provide in-depth technical support. This position expects you to manage tickets, troubleshoot complex issues, and document Standard Operating Procedures while enhancing client relationships through your trusted advisor approach.
Key Responsibilities:
• Resolve escalated client support requests efficiently
• Conduct deep analysis of operational systems
• Implement improvements to reduce false positives
• Oversee call management and ticket resolution
• Share technical knowledge with less experienced colleagues
Requirements:
• Bachelor's degree or 6 years experience in IT
• Minimum 1 year of security operations center experience
• Proficient in security technol...
At CDW, you’ll utilize your expertise in Network, Information, or Endpoint Security to provide in-depth technical support. This position expects you to manage tickets, troubleshoot complex issues, and document Standard Operating Procedures while enhancing client relationships through your trusted advisor approach.
Key Responsibilities:
• Resolve escalated client support requests efficiently
• Conduct deep analysis of operational systems
• Implement improvements to reduce false positives
• Oversee call management and ticket resolution
• Share technical knowledge with less experienced colleagues
Requirements:
• Bachelor's degree or 6 years experience in IT
• Minimum 1 year of security operations center experience
• Proficient in security technol...
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