Claims Quality Manager at OPENLANE

Elevate claims operations at OPENLANE as a Manager for Claims Quality & Operations. This role emphasizes quality assurance, operational improvements, and effective people management.
OPENLANE seeks a seasoned Manager with over five years in claims or auction operations, including three years in people management. Your expertise in quality assurance frameworks and claims lifecycle will drive improved outcomes and operational excellence. You will lead the team to align claims processes with customer satisfaction and organizational goals.
Key Responsibilities:
• Oversee day-to-day claims operations for quality outcomes
• Evolve quality assurance framework and manage audits
• Mentor and develop future leaders within the team
• Collaborate with Sales and Operations for consistent delivery
• Contribute to strategic improvements and new system implementations
Requirements:
• 5+ years in claims or auction operations
• 3+ years in a people management role
• Bach...