Description
The Opportunity:
The Client Care Representative is responsible for answering queries, complaints and processing client requests in person, via phone and electronic media such as email/e-work and online chat etc. The CCR will process permits, prepare correspondence and fulfill client needs to ensure customer satisfaction. The CCR, will act as a liaison, provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.
Status: Regular, Part-Time, Union
Location: Vancouver, Langley, Nanaimo (In Office)
Pay Grade: 11 Step: 1 (Starting at $30.87/hr, minimum 17.5 hours per week)
Number of openings: 4
Reports to: Business Leader, Client Care
Principal Accountabilities:
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