Description
Overview:
The legal entity, Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years and is currently seeking a Client Delivery Support (CDS). As a Client Delivery Support (CDS) professional, you will be responsible for managing day-to-day service delivery, customer operations, and ensuring service excellence aligned with contractual agreements while driving high customer satisfaction.
Benefits We Offer:
• A culture that offers flexibility and a healthy work-life balance
• Collaborative and inclusive work environment
What You’ll Do:
• Manage daily operations of post-implementation managed services and customer accounts
• Oversee install base accuracy, hardware orders, consumables, and billing processes
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management
• Maintain...
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