Client Engagement Specialist Kingston

Enhance client interactions at Kingston Community Health Centres as a Client Engagement Specialist. Focus on proactive support, safety, and de-escalation strategies to improve overall experiences.
In this temporary position, reporting to the Manager at the Street Health Centre, you will engage clients and visitors to foster a welcoming and respectful atmosphere. Your role includes using hands-off techniques, helping to navigate available services, and reducing aggressive behaviors through supportive interaction. Be an integral part of ensuring safety for all patrons at KCHC.
Key Responsibilities:
• Provide visible presence for clients and visitors
• Monitor waiting areas and maintain safety protocols
• Connect clients with essential community resources
• Utilize de-escalation techniques when necessary
• Document incidents clearly for internal processes
Requirements:
• Previous experience in mental health and addictions support
• Valid First Aid & CPR Level...