Client-Focused Health Services Specialist

Join the Department of Health and Social Services as a Health Care Services Specialist in Inuvik, NT. Support the community by managing health care applications and providing exceptional client service.
This role involves handling a substantial volume of health care applications, approximately 15,000 each year. As a Health Services Specialist, you will work with sensitive information and collaborate closely with clients to ensure their needs are met effectively. The position requires familiarity with applicable policies and guidelines while ensuring privacy and customer satisfaction remain a priority.
Key Responsibilities:
• Process high volume health care applications effectively
• Review client applications and manage approvals
• Maintain strict confidentiality throughout application processes
• Use GNWT guidelines to provide accurate client information
• Respond positively to client inquiries and issues
Requirements:
• Completion of Grade 12 diploma
• O...