Client Retention Manager at JPMorganChase

Join the JPMorganChase Payments team as a Relationship Manager focused on client retention and loyalty initiatives. Your role will be pivotal in strengthening relationships with at-risk merchants through effective communication and solutions.
As part of the Merchant Services Loyalty & Retention team, you will work to engage merchants at risk of leaving. The position requires you to manage communications, analyze client needs, and show creativity in problem-solving. Your impact will resonate throughout the client experience as you utilize various technologies to ensure satisfaction.
Key Responsibilities:
• Manage calls with at-risk merchants to prevent attrition
• Leverage relationship-building skills to propose tailored solutions
• Utilize technology while maintaining client engagement
• Analyze and address issues affecting merchants
• Promote and cross-sell additional products or services
Requirements:
• Excellent client service abilities handling escalated ...