Full-time

Client Service Expert - Hybrid Role

Posted by Manulife Insurance Malaysia • June 08, 2026

📍 southwestern ontario, on, Canada
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Description

Join Manulife as a Client Service Expert in Waterloo, Ontario, focusing on client benefits administration and portfolio management. Elevate the client experience through innovative solutions.
This position at Manulife's AdminAdvantage team requires a dynamic individual to manage client portfolios effectively while ensuring quality service delivery. You will act as the primary point of contact, monitoring client milestones while leading projects that enhance efficiency and satisfaction. Your leadership will drive a culture of continuous improvement within the team and across departments.
Key Responsibilities:
• Oversee client benefits administration from start to finish
• Build strong relationships with internal and external stakeholders
• Lead initiatives to improve service quality
• Manage projects across various teams
• Resolve client incidents with timely communication
Requirements:
• Proven experience in finance or insurance
• Strong skills in Office 3...

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