Client Service Representative (Mandarin/Cantonese)

What you’ll be doing

As a member of the Personal and Business Banking Team, you will work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative you will answer questions, assist with transactions, and proactively connect clients with the right CIBC team members so they can achieve their financial goals. You are flexible to work our banking centre hours, which may include evenings and weekends, and you may be required to work at multiple banking centres within a reasonable travel distance. The role is on‑site full‑time.

How you’ll succeed

• Client engagement – Help clients manage their accounts and products, focus on meaningful client experience, and connect them with the right CIBC team members to reach their goals.
• Problem solving – Listen, ask questions, put yourself in the client’s shoes, take accountability for client issu...