Client Service Specialist – AdminAdvantage

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for clients and their members.

Position Responsibilities

• Own the end‑to‑end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
• Act as the primary point of contact for service‑related matters, building strong relationships with internal stakeholders and assigned clients.
• Monitor client‑specific milestones and lead initiatives to improve efficiency, quality, and client satisfaction.
• Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
• Lead incident management and resolution efforts, acting as a point of cont...