Client Service Specialist at Manulife

Elevate client satisfaction as a Client Service Specialist with Manulife in Waterloo, Ontario. Manage benefits administration, build trusted relationships, and lead innovative initiatives in a hybrid work environment.
In this pivotal role at Manulife Group Benefits Operations, you will oversee the complete client benefits administration experience for your portfolio. Your responsibilities will include acting as the primary service contact, enhancing quality and efficiency, and managing projects across various teams. You will also focus on incident management and drive operational excellence through continuous improvements.
Key Responsibilities:
• Own end-to-end client benefits administration experiences
• Build relationships with internal stakeholders and clients
• Monitor milestones and lead client satisfaction initiatives
• Collaborate with product and technology teams for enhancements
• Manage incident resolutions and communicate with internal teams
Requireme...