Client Services Manager - Retention Focus

Elevate your career in downtown Toronto as a Client Services Manager focused on retention. Help small and medium businesses thrive through exceptional client relationships and timely issue resolution.
Join a global leader in HR and workplace compliance solutions, managing client portfolios with a focus on retention. Your role involves addressing client concerns, gathering feedback, and collaborating with internal teams to ensure satisfaction. This opportunity requires two years of experience, strong communication skills, and dedication to maintaining high standards of service.
Key Responsibilities:
• Serve as primary contact for client inquiries and retention needs
• Resolve client issues with a focus on positive outcomes
• Proactively follow up to ensure client satisfaction
• Collaborate with teams to address service-related challenges
• Maintain detailed records of client interactions
Requirements:
• 2+ years in client services or customer success roles
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