Client Specialist

The Client Specialist at BBD provides service and support for internal and external clients, processing transactions related to full-cycle group benefits administration.

Responsibilities

• Support the Achievement of Customer Success Outcomes.
• Process all transactions related to the full cycle of group benefit administration.
• Anticipate, recommend solutions, and make decisions based on the needs of the client.
• Ensure prompt response (24-48 hours) to client inquiries.
• Maintain complete and accurate documentation of plan member changes.
• Strive for continuous process improvement.
• Adapt and support changing needs of the Customer Success team.
• Understand all of BBD’s internal and client-facing technology.
• Support and promote the use of BBD’s technologies for all clients.
• Research, investigate, and provide client-focused solutions.

Qualifications

• One to two yea...