Client Support Specialist

Compensation: $1,500 - $2,000 USD monthly based in experience and fit Role Mission The Client Concierge ensures every caller feels immediately known, valued, and confident they’re in the right place. This role sets the emotional tone for the entire support experience by establishing trust within the first 60 seconds—what we call the First-Minute Experience . Success is defined by making the caller feel supported, understood, and cared for. Job Overview We are seeking a Client Concierge who can connect with homeowners over the phone, serving as the first point of contact for clients needing help with smart home systems. You will act as the central communication hub between clients and internal Technology Specialists. This role blends customer care, empathy, expectations setting, and light consultative sales (membership plans), while ensuring accurate documentation across systems. Key Responsibilities The Moments That Matter Deliver an exceptional First-Minute Exper...