Cloud Operations Specialist

Hybrid RoleSelected candidate will report to offices in Monterrey.Expectations and TasksDriving the programs and initiatives to improve the KPI/SLA'sDriving and delivering team's established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.Working towards automating various day to day operational tasksPlanning, set up, implementation, and operation of SAP technologies achieving ambitious SLAProcess improvement on the daily operational activitiesAble to coordinate and orchestrate the work between the teams.Handling OnCall dutyVendor ManagementReporting & Analytics CapabilitiesPreferred Skills10+ year work experience in Infrastructure5+ years' experience in service delivery in global teamsExperience in driving improvement initiativesUnderstanding and working experience in SLA/KPI'sFamiliar with ITIL concepts of Service Management, Change Management and Root Cause AnalysisUnderstanding of hyperscalers conceptsDe-escalation experienc...