Co-op Client Account Representative at Manulife

Kickstart your career as a Co-op Client Account Representative with Manulife in a hybrid model. Engage with diverse clients while delivering exceptional service solutions.
This role is ideal for university students eager to dive into the world of Client Accounts. You will be responsible for managing service requests, investigating issues, and providing expertise to both internal and external clients. Your role is crucial in fostering relationships and implementing effective solutions tailored to client needs.
Key Responsibilities:
• Provide timely responses to client emails
• Conduct thorough investigations of client service inquiries
• Work cross-functionally to deliver effective client solutions
• Facilitate proactive communication to prevent client errors
• Recommend and implement process improvements based on trends
Requirements:
• Strong customer service experience preferred
• Knowledge of retirement products and workflows
• Ability to evaluate ris...