Complaints Specialist

**WHO WE ARE**HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product. **OUR VALUES, OUR PASSION**At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.* Customer-Focused. Passionate Advocates* Courage to Act. Do the Right Thing* One Team. One Vision* Think Long-Term. Ever-Evolving* Be Exceptional. Inspire Greatness**POSITION SUMMARY**The Complaints Management Specialist is responsible for end-to-end handling of escalated customer complaints. The role works very closely with cross-functional internal departments to ensure all complaints are being handled and resolved in a...