Concierge (F/M/X)

At Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests. As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations. Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to. 

Responsibilities 

• Welcome and greet guests with warmth and professionalism, using their names whenever possible. 

• Oversee the daily operations of the concierge desk, including bell staff, scheduling, and workflow management, to ensure smooth and efficient service delivery following all Fairmont service standards, LQA and FORBES Standards. 

• Coordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and u...