Concierge Telefónico (Mastercard)

At Ten, we are looking for a
Concierge Telefonico
to deliver exceptional concierge services to our members across multiple channels. You will use your customer service skills to handle requests such as restaurant reservations, ticket quotations and purchases, travel bookings, and more, leveraging our internal systems, research tools, and supplier partnerships.
As a
Concierge Telefonico
, your main responsibility will be to provide outstanding online customer service—efficiently and promptly resolving requests via phone, email, or chat. You will also support your manager with basic activities, participate in team meetings, and engage in training and self-development opportunities.
This is a
permanent position
.
Key Responsibilities
Respond to customer requests via phone, email, and chat, meeting response time targets
Resolve requests online whenever possible, ensuring efficiency and accuracy
Contact external suppliers and brokers to arrange s...