Consultant, Critical Response & Support

An AMER functional role that makes significant revenue contributions to the AMER region. Providing comprehensive consultations and resolutions to Global Sales, and their managed accounts. In doing so, fostering Key Account relationships with both the Key Account and IHG sales team, as well as hotel owner/ operator and management company relationships. Handle incoming/outgoing time-sensitive, revenue-generating requests, as well as account-specific projects. Provide escalation support for our accepted managed accounts throughout the AMER Region. Drive incremental revenue for our managed accounts by providing outstanding service, prompt responses, and a reliable team of support to book their business in our hotels. Provide support around educating our hotels on our Key Accounts booking at their hotels.

**Key Accountabilities**

+ Responsible for generating high-volume revenue for selected, critical needs, accounts.
+ Ensure all inquiries are handled within the fast-pa...