Contact Center Architect Manager

Job Summary

The D365 Customer Engagement (Customer Service) Business Solution Advisor (BSA) will provide technical and solution envisioning expertise to the Avanade and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The role specializes in Microsoft Dynamics Customer Engagement Solutions for Customer Service and provides deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development. The position is cross‑industry.

What You’ll Do

Sales Support (60%)

• Proactively deliver strategic messages and roadmaps to both new and existing customers within the Local Account Groups
• Work with the Business development (sales) team to develop and execute selling strategies
• Provide pre‑qualification expertise to evaluate customers' business needs and align them based upon Avanade differentiators
• C...