Contact Center Call Monitor

Brandt is currently seeking a Contact Center Call Monitor for our Regina Location.

Duties & Responsibilities

• Deliver Contact Centre customer experience goals through observation and assessment of parts and reception calls


• Providing feedback to representatives and leadership team


• Assisting in driving  initiatives for continuous improvement 


• Take ownership of customer opportunities


• Demonstrate adaptability and flexibilty by performing additional duties as required within the Customer Support Center


• Asisst in resolving customer and branch complaints and escalations as needed


• Keep current with contact center and customer experience trends and insights from call centre and branch call listneing as well as other industry best practices


• Achieve monthly parts and reception call quality assessments and cu...