Contact Center Rep III, Eng/Mandarin/Cantonese Small Business Banking

Job Title & Location

Markham Contact Centre – Small Business Advice Centre Representative

Work Location: Markham, Ontario, Canada

Hours: 37.5 hours per week

Line of Business: Personal & Commercial Banking

Pay Range: $47,200 – $66,600 CAD

Responsibilities

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting inbound callers with business account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it.

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: ...