Contact Center Solutions IT Specialist

Elevate customer experience as a Contact Center Solutions IT Specialist. Manage systems, optimize technologies, and provide essential support in a hybrid work setup.
This role involves configuring and administering contact center systems, ensuring seamless operations. As an IT Technical Advisor Specialist, you will address technical issues, monitor performance, and integrate solutions with enterprise systems like CRM and ERP. Your contribution is vital for enhancing customer service efficiency.
Key Responsibilities:
• Configure and manage contact center systems
• Provide technical support to agents and users
• Monitor system performance in real time
• Collaborate on integrating solutions with enterprise systems
• Generate performance reports to identify improvement trends
Requirements:
• Degree in Computer Science or related field
• 3+ years managing contact center solutions
• Experience with telephony systems like SIP and VoIP
• Knowledge of cloud e...