Contact Centre, Bilingual Customer Experience specialist, 12 month contract

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Customer Experience Specialist’s primary focus is to provide a seamless customer experience. The position is responsible for interacting with customers, and internal/external partners and managing expectations for various customer types answering contacts and flowing through numerous sources. Using a high level of attention to detail, organizational skills and the ability to follow up on matters the Customer Experience Specialist is responsible for owning all customer interactions, listening to and analyzing customer feedback and using this information to deliver the desired outcome

Key Responsibilities

Customer Service

• Respond or follow-up with customers, stores, service providers and field teams across all channels to provide an optimal experience.
• Effectively balance several complex tasks, while ensuring an excellent custome...