Contact Centre, Bilingual Project Experience specialist

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Project Experience Specialist plays a pivotal role in ensuring exceptional project experiences for our customers, internal and external partners. This position focuses on optimizing the overall project journey, through to completion, by integrating aspects of project coordination, customer experience, and collaboration with partners. Associates in this role are required to provide excellent customer support via phone, social media, live chat and/or email along with maintaining inbound and outbound volumes pertaining to customer projects.

Key Responsibilities

Project Management

• Drives customer loyalty by proactively keeping customers informed on the project status, milestones, and changes.
• Effectively balance several complex projects simultaneously, while ensuring an excellent customer experience and adhering to process and expe...