Content Business Engagement Manager, Content Solutions

Gracenote customers receive products that are the result of the combined efforts of the Content, Technology and Product organizations. The Content Business Engagement Manager is an individual contributor who will drive the successful collection and execution of the Content-related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries.Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Work with the Regional Director of CBE to contribute to Content Delivery SOPs and best practices.

RESPONSABILITIES

Main liaison for ...