Content Moderator

Job Title: L1 Search Evaluator/ Content Moderator

Job Location: Mexico City/Monterrey/Guadalajara (Onsite)

Job Type: FTE

Role Overview: L1 Search Evaluators are the frontline specialists responsible for assessing

search quality and investigating user feedback to improve Client’s algorithms and search

products.

Key Responsibilities:

• Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.
• User Feedback Investigation: Analyze user search requirements through data and direct feedback.
• Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
• Policy Application: Read and apply 20-page long policies to daily evaluation tasks.